What if my package gets lost or arrives damaged?Updated a year ago

Lost packages

At Equestrian Life, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, or delayed at our warehouse, please reach out to our friendly and responsive Customer Support team at [email protected] with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our Customer Support team at [email protected] within 48 hours of receiving the order, and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.